01Send your support code

Perfekt has no accounts, so we look you up by the support code on your profile tab — XXX-XXX-XXX. Include it in your first message and we can usually answer in one reply.

Worth writing down: credits live on the install, so the code is what lets us restore a balance after a delete or a new phone.

02An edit failed or looks wrong

If credits were taken for a failed edit, email us with your code and we will restore them.

If it finished but the result is off, run it again — AI models give different results each time. If it still misses, send us the photo; that is what we tune presets against.

03Credits, subscriptions and refunds

Apple takes the payment, so cancel from your device (Settings → your name → Subscriptions) and request refunds from Apple at reportaproblem.apple.com. Deleting the app does not cancel a subscription.

If a purchase went through but nothing appeared, that one is ours — tap Restore Purchases on the profile tab, and email us if it does not settle.

04Your photos and your data

Photos are uploaded only to produce the edit, deleted within 30 days, and never used to train AI models.

Ask us any time to show, correct or delete what we hold and we will answer within 30 days. Details in our Privacy Policy.

05Who you are writing to

Perfekt is built and operated by Onrois, 707, Kyros Business Center, Sarathana, Surat, Gujarat, India. Email [email protected] for support, privacy requests and legal notices alike. See also our Privacy Policy and Terms of Service.